Privacy Policy

Privacy Policy

CREADOR LAB PRIVACY POLICY

1. GENERAL INFORMATION

CREADOR LAB, SOCIEDAD LIMITADA (hereinafter, "the Company" or "we") is committed to protecting your privacy and processing your personal data lawfully, transparently, and securely, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation in Spain and the EU.

This Policy explains how we collect, use, transfer, and protect your personal data when you:

  • use our AI visibility platform ("the Platform");
  • visit our website;
  • communicate with us via social media, email, or other channels;
  • request AI visibility services for your business.

2. RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA

Responsible party: CREADOR LAB, SOCIEDAD LIMITADA
TAX ID: B21809264
Registered office: CALLE GAFARRO, 10, 46117, BÉTERA, VALENCIA, COMUNIDAD VALENCIANA, SPAIN
Contact e-mail: support@chetver.com

3. PURPOSES OF THE PROCESSING OF PERSONAL DATA

We process your personal data for the following purposes:

  • Manage your use of the Chetver platform (account registration, AI visibility scans, results);
  • Communicating with users and providing support;
  • Sending marketing communications with your consent;
  • Analysing and improving our services;
  • Accounting and payment processing;
  • Compliance with legal obligations.

We may also carry out anonymous statistical studies to improve the platform.

4. LEGAL BASIS

The legal basis for processing your data is:

  • Consent (Art. 6.1.a GDPR) for promotional communications and cookies;
  • Contract (Art. 6.1.b GDPR) for account registration and service provision;
  • Legal obligations (Art. 6.1.c GDPR);
  • Legitimate interest (Art. 6.1.f GDPR) to ensure platform security and improve user experience.

5. PERSONAL DATA WE COLLECT

Depending on how you interact with the Platform, we may collect in particular:

  • First name, surname, company name, email address, telephone number;
  • Account details (login, activity history);
  • AI visibility request and scan data (URLs, business information);
  • IP address, cookies, browser data;
  • Payment and transaction data;
  • User-generated content (comments, feedback);
  • Automatically collected statistical data.

6. MANDATORY NATURE OF THE DATA

Providing certain information is mandatory to use the Platform and receive the service. If required fields are not completed, access or functionality will be restricted until the data is provided.

7. RECIPIENTS OF DATA

We do not sell your data. We may share your data only with:

  • Service providers acting as data processors (hosting, email, CRM, payment gateways);
  • Advertising platforms (if consent is given);
  • Public authorities where legally required.

8. INTERNATIONAL TRANSFER OF DATA

If data is transferred outside the European Economic Area, we ensure GDPR compliance through:

  • Standard Contractual Clauses (SCC);
  • European Commission adequacy decisions;
  • Appropriate security and confidentiality safeguards.

9. DATA RETENTION PERIOD

Data will be retained only as long as necessary for the purposes for which they were collected. For example:

  • Account data: until the account is closed or a reasonable period thereafter;
  • Marketing data: until consent is withdrawn;
  • Cookies: according to our Cookie Policy.

10. USER RIGHTS

You have the right to:

  • Access your personal data;
  • Rectify or update your information;
  • Request deletion ("right to be forgotten");
  • Restrict processing;
  • Object to processing;
  • Request data portability;
  • Withdraw consent at any time;
  • Lodge a complaint with the Spanish Data Protection Agency: https://www.aepd.es

To exercise any of these rights, contact us at support@chetver.com.

11. DATA PROTECTION

We implement appropriate technical and organizational measures to ensure the security of your personal data.

12. COOKIES

We use cookies to operate the website, analyse usage, and for marketing purposes. See our Cookie Policy for details.

13. MINORS

We do not knowingly collect personal data from minors under 18. By providing your data, you confirm that you are at least 18 years old and able to consent.

If we become aware that data from a minor has been collected, it will be deleted immediately. Contact support@chetver.com if you suspect a minor has submitted personal data.

14. EXTERNAL LINKS

We are not responsible for third-party websites linked from our Platform. Consult their privacy policies separately.

15. POLICY MODIFICATIONS

We reserve the right to update this Policy at any time. Updates will be posted on our website. The current version will always be available online.

16. CONTACT

To exercise your rights or for questions about your personal data, contact us at support@chetver.com.

For more information about your rights and obligations when using the Platform, please also see our Terms of Service.